Please ensure you read these Terms & Conditions carefully before proceeding. If you have any questions, drop us a message on WhatsApp +6012-807 2131 to clarify them before making payment.
BALLOONS & COLOURS
Colours on your device may differ from colours in real life.
- If you would like a different colour palette not listed in the options, you can drop us a message on WhatsApp +6012-807 2131 to enquire about availability. We'll be happy to help!
- Our balloons are of various sizes and materials and are all air filled only. There will be no hazard of 'exploding' balloons due to dangerous gases being used in place of helium or of them flying away & polluting the earth!
- No two balloon garlands are ever the same as we like keeping our style organic. What this means is that our balloons are always inflated at random sizes to create an organic effect when they're strung together. Depending on the way the balloons are connected, the 'flow' will always be different from another garland we install. Your garland flow will be different from this photo which is intended to only be a reference.
- If you would like a customised signage not listed in the options provided, you can drop us a message on WhatsApp +6012-807 2131 to enquire about it & one of our WhichKrafters will be happy to help :)
- Wednesday to Sunday between 10am-6pm only.
- You can choose to have your backdrop set up at a date up to 3 months later.
- If we are required to setup/dismantle outside our work days/hours, there will be an additional charge starting from rm100.
- We will set up your decor during the selected time frame at checkout. Please ensure that your party starts after this time frame.
- We will dismantle our decor the following day. If your venue requires same-day dismantling & it falls outside our work days/hours, there will be an additional charge starting from rm100.
- Our party backdrop setups can only be done 3 days after your purchase.
- If you require an urgent/express setup earlier than that, there will be an additional charge starting from RM100. Please contact us via WhatsApp +6012-807 2131 to find out about our team's availability.
AREAS OUTSIDE KL/PJ
- Setup venues outside our usual service areas in KL & PJ will incur an additional logistics charge starting from RM50. These areas include Shah Alam, Klang, Sungai Buloh, Serdang, Rawang, Ampang, outskirts of Cheras/Puchong/Subang etc.
- We require an unobstructed space of at least 10ft(h) x 10ft(w) x 5ft(d).
- The space should preferably be indoors and air-conditioned to prolong the 'lifespan' and shine of your balloons. The hot and humid climate of our outdoors will cause your balloons to shrink at a rapid rate and even burst.
- If you have any questions about these requirements, please drop us a message on WhatsApp +6012-807 2131 to chat.
CHANGES TO YOUR PARTY BACKDROP / DATE
- Any changes requested will be subject to availability.
- No refunds will be given for any cancellations.
DAMAGE TO RENTAL ITEMS
- Any damage done to our rented items including but not limited to the backdrop frame, cake plinth and cake stand will be chargeable at the following rates upon dismantling:
- backdrop frame (square/circle/etc) RM500
- cake plinth RM150
- cake stand RM50
- 'Damage' means the item/s are dented, bent, broken or paint that has been scratched off.
- Any additional items for rent that may be added to the options list from time to time will also be subject to these same terms. Kindly contact us to check on the rates for damage for items not listed above.
- To help minimise the spread of the Covid-19 virus, our team will do a self-test & send you the results before entering the setup venue. Our team will also be masked up at all times.
- If you or anyone at the venue has tested positive, kindly let us know! Some of us live with young children and the elderly with comorbidities and would not want to risk infecting them. We do thank you for your kind cooperation.
- If you have any questions, do drop us a message on WhatsApp +6012-807 2131 and one of our WhichKrafters will be happy to help! Or you can drop us an email at firstname.lastname@example.org